It’s not just a movie title. It is how long the Playstation Network (PSN) was down after hackers breached security. The network was hacked and came down for a brief time and came back for an even briefer time only to be taken down by Sony again for further repairs and rebuilding. Many registered PSN users received emails of potential leaks of personally identifiable information (PII). Even former customers, such as myself, were warned that our data may have been stolen.
This is a devastating blow to what was already, arguably, the second tier online gaming platform; second to Microsoft’s Xbox Live ecosystem. Online gaming has become a critical component for video games in recent years with many titles focusing their efforts on the online multiplayer facet of the game. A recent hit title, Homefront, has a very short campaign (single player story) mode that is almost obligatory and rarely preferred to the online component.
Microsoft and Sony have always had different approaches to the multiplayer world. Microsoft sports a paid model that brings users together in a closed ecosystem and allows users to play, chat, watch movies together or browse each other’s game library and play habits and has been wildly successful with it. Sony on the other hand was more disjointed for many years by not putting everything under one virtual roof. Their network was free and some cames supported it while others did not. Some games charged individually and others were free. There was no aggregation point. Within the last two years, the PSN created a virtual world where avatars could “live” and do things such as shop, go to an carnival style arcade or buy items for their home a la The Sims, although that was short lived.
While no time is a good time to have your network taken down, some times feel worse. The hit game Call of Duty: Black Ops released new multiplayer maps and even though the Xbox 360 has an arrangement with Activision to get them first and they haven’t dropped for the Playstation 3 yet, this outage has created a high level of skepticism among PS3 owners. Many have moved to the Xbox to get the maps early… and reliably.
Calls to several local Gamestop stores in the area have come back with the same answers - Sony Playstation 3 sales have slowed to a crawl and PS3 trade-ins in favor the the Xbox 360 are at an all time high. Gamestop is even offering huge deals for its rewards members as PS3 inventories are mounting.
Could this have happened to the Xbox Live network? Of course. As any network security professional will tell you, nobody is invulnerable to attack. Could this also have been prevented? Quite possibly. The going story is that Sony made a bold move to allow a new hit game - Portal 2 - to be played cross-platform between the PS3 and the PC. Historically, Xbox, PS3 and PC gamers were limited to play within their own platform. Allowing PC users interconnectivity with the PS3 network highlighted some security flaws that quickly led to exploitation and the subsequent 28 day downtime.
Sony understands the sweeping effects to their user base and user’s confidence in the network and is acknowledging that with a “Welcome Back” customer appreciation program. The official Playstation blog describes the program like this:
This package will be made available to all existing registered PlayStation Network and Qriocity users in North America (US and Canada), and will be made available shortly after we have fully restored the service. More specific details about these offers and eligibility requirements will be posted as the services go live.
All PlayStation Network customers can select two PS3 games from the following list. The games will be available for 30 days shortly after PlayStation Store is restored and can be kept forever.
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, you will be eligible to download two PSP games from the following list. The games will be available for 30 days shortly after PlayStation Store is restored and can be kept forever.
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
- A selection of “On Us” rental movie titles will be available to PlayStation Network customers over one weekend, where Video Service is available. Those titles will be announced soon.
- 30 days free PlayStation Plus membership for non PlayStation Plus subscribers.
- Existing PlayStation Plus subscribers will receive an additional 60 days of free subscription.
- Existing Music Unlimited Premium Trial subscription members will receive an additional 30 days of free premium subscription.
- Additional 30 days + time lost for existing members of Music Unlimited Premium/Basic subscription free of charge for existing Premium/Basic members.
- To welcome users Home, PlayStation Home will be offering 100 free virtual items. Additional free content will be released soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game
Will this initiative erase the even from the minds of the skeptics? It would be foolish to say yes and I don’t think that is even Sony’s intent. This is nothing more than an admission of fault, apology, and effort to pay reparations to affected users.
It is a smart move by Sony and will hopefully have the intended effect of restoring the the goodwill of the gaming arm of the electronics giant.