Vig the Geek
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Nexus One spends the morning without connectivity

If you’re reading this immediately after it was posted, then I can bet you’re not reading it on your Nexus One. This morning, every Nexus One in the country lost service all at once. To be specific, data service. Was it all T-Mobile? No. All HTC phones? No. Just the Nexus One. No network upgrade, not phone firmware patch. It just stopped working.

It starts with a prompt on the phone to buy a data plan (even if you already have one). So you call T-Mobile but they have to forward you to HTC support. That’s where you get the help. They tell you that they have no idea but it’ll be fixed soon.

Some are wondering, “Why HTC? It’s the Google Nexus One.” Nope. It’s not. It’s Google branded but it’s made by HTC. How does it differ from the HTC Hero, Tattoo, Magic, or the Dream. It doesn’t except in terms of the version of the Android OS.

There is one other major difference. You have to buy it through Google, get billing support through T-Mobile and tech support through HTC. T-Mobile’s only apparent role is to provide signal to the antenna. So far this morning they haven’t done that.

This is not a Google bashing article to leverage against Apple’s shortcomings this week. This is not a T-Mobile bashing article to raise the opinion of AT&T. This is phantom problem without rhyme or reason and poor replies to customer because of poorly engineered business deal between the three companies.

If the Nexus One wants to mature and see its full potential, it will most certainly need to not continue to stop working spontaneously. And when it reaches other carriers, the support path will need to be better as well.